Return Policy

Refunds & Returns

• If you are not satisfied with your purchase, you may return it within 7 days of the delivery date for a full refund.

• After 7 days from the delivery date, refunds or exchanges will no longer be accepted.

• To be eligible for a return:

  • The product must be unused and in its original packaging.
  • To initiate your return, please contact our Customer Support Team.

• Return Shipping Costs:

  • Customers are responsible for the shipping costs associated with returning the order to our headquarters in China.
  • Shipping fees are non-refundable.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

• Process:

  • Once your returned product is received, we will notify you via email.
  • Your refund will then be processed, with a credit automatically applied to your original method of payment.

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Cancellations (If Applicable)

• If you need to cancel your order, contact our Customer Support Team within 6 hours of placing your order.
• After 6 hours, your order will enter the processing stage and be transmitted to our operational facility for immediate fulfilment.

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Defective Products

• If you receive a defective product, we will send you a replacement free of charge.
• To support your claim:
  • A video must be provided to the Customer Support Team as evidence.
• Should your item suffer from a manufacturing defect, we will also provide a free replacement.

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Incorrect Shipping Address

• Buyers are responsible for ensuring that the shipping address provided is correct.
• If you realise you've supplied an incorrect address, please contact our Customer Support Team within 6 hours of placing your order.
• While we strive to expedite processing times, there is a limited timeframe to amend the address before the order is processed.

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Lost or Stolen Packages

• Wave Sports is not responsible for lost or stolen packages.
• If your tracking information indicates that your package has been delivered but you have not received it:
  • File a complaint directly with your shipping carrier.
  • For additional guidance on this process, please reach out to our Customer Support Team.

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Shipping Fees

• Customers are responsible for shipping fees related to international orders.
• Wave Sports does not cover costs associated with customs, duties, taxes, or currency exchange fees.

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Let us know if you have further questions or concerns by contacting our Customer Support Team. We are committed to ensuring a positive experience!